Villas
Holiday villas opened, run and closed to one standard
For holiday villas used for a season and often let in between. Nadine plans the season so the local team opens, runs and closes the house to one standard.
Services
Season opening and closing
Checklists the caretaker and local team can follow.
Seasonal staff recruitment
Housekeepers, hosts and cooks hired and briefed before the family arrives.
Villa manual and welcome book
How the house works for staff and guests, with a pre-arrival preference form.
Changeover standards
How the villa is turned around between family stays and lets.
Mystery guest stayMystery visit
A stay booked as an ordinary guest, to see the villa the way renters do.
Pre-season readiness checkIn person
A short visit before the first arrival, or a guided video walk-through when time is short.
Experience
Nadine trained in Switzerland and spent her career in five-star hotels, which open, run and hand over rooms to a written standard every day. She brings the same checklists and briefings to a villa's local team.
- Trained at Hotel Institute Montreux and Les Roches
- A career at Four Seasons, Fairmont and St. Regis
- A confidentiality agreement before the first conversation
How it works
Most of the work happens online. This is how an engagement runs from the first call.
A private conversation
A video call with you or your representative about the household, the occasion and the standard you expect.
A remote assessment
A guided video walk-through of the residence or yacht, or a written brief for an occasion.
A written plan
Scope, timeline, deliverables and fees, agreed in writing before any work begins.
The work, online
Training, plans and supplier negotiations run by video, phone and email, with a short written update each week.
Present when it matters
Nadine travels for the day of an occasion or the first week of a new team, as agreed in the plan.
Questions
- How is a holiday villa opened for the season?
- With a written opening checklist the caretaker and local team can follow, seasonal staff hired and briefed before the family arrives, and a readiness check before the first arrival, in person or by guided video walk-through.
- Can a villa be used by the family and let in between?
- Yes. Nadine writes changeover standards so the villa is turned around to one standard between family stays and lets, and a welcome book that works for staff and guests alike.
- What is a mystery guest stay?
- A stay booked as an ordinary guest, to see the villa the way renters see it, followed by a written report.
Other services
- HomesFamily residences
- ApartmentsCity apartments and pieds-à-terre
- EstatesCountry houses and estates
- ChaletsAlpine chalets for the winter
- YachtsInterior service on board
- JetsPrivate aviation and travel
- ClubsPrivate members' clubs
- EventsWeddings and private occasions
- Family OfficesOne standard across every house
Arrange a private conversation
Tell Nadine a little about the household or the occasion and she will reply personally. Conversations in Arabic or English.