Family Offices
One service standard for family offices
For single-family offices and chiefs of staff who look after several homes, a yacht and a jet. Nadine gives the office one service standard and one record of the family's preferences, shared with every team.
Services
One service standard
The same standard across every residence, the yacht and the jet.
Family preference register
One record, shared with every house and crew.
Household HR framework
Job descriptions, a staff handbook and appraisals.
Agency and supplier review
Which agencies and suppliers the office should keep.
Residence and crew visitsIn person
Visits to each house and the yacht to check that one standard holds everywhere.
VIP guests and delegations
Protocol, arrivals and programmes for important visitors.
Experience
Nadine looked after VIP guests and official delegations at the Four Seasons Hotel Amman and the members of Fairmont Gold, and has worked in human resources on recruiting, job descriptions and policies.
- Trained at Hotel Institute Montreux and Les Roches
- A career at Four Seasons, Fairmont and St. Regis
- A confidentiality agreement before the first conversation
How it works
Most of the work happens online. This is how an engagement runs from the first call.
A private conversation
A video call with you or your representative about the household, the occasion and the standard you expect.
A remote assessment
A guided video walk-through of the residence or yacht, or a written brief for an occasion.
A written plan
Scope, timeline, deliverables and fees, agreed in writing before any work begins.
The work, online
Training, plans and supplier negotiations run by video, phone and email, with a short written update each week.
Present when it matters
Nadine travels for the day of an occasion or the first week of a new team, as agreed in the plan.
Questions
- Why does a family office need one service standard?
- When a family lives between several homes, a yacht and a jet, each team tends to develop its own way of doing things. One written standard and one preference register mean the family is served the same way everywhere and nothing has to be explained twice.
- What is a family preference register?
- One record of the family's preferences, shared with every house and crew and kept current, so each team knows the family before they arrive.
- Does Nadine handle household HR?
- She writes the framework: job descriptions, a staff handbook and appraisals. Employment and immigration law stay with the family office's lawyers.
Other services
Arrange a private conversation
Tell Nadine a little about the household or the occasion and she will reply personally. Conversations in Arabic or English.