Jets
Cabin service and travel for private aviation
For principals, flight departments and family offices. Nadine covers the hospitality on board and on the ground, so the family's preferences travel with them from house to aircraft to hotel.
Services
Cabin service standards
Table settings, service sequences and the guest experience on board.
Passenger preference profiles
Food, drinks, seating and routines for every regular passenger, with catering briefs for each flight.
Flight attendant hospitality coaching
Five-star service skills, coached by video.
In-flight service reviewIn person
Nadine flies as a passenger and reviews the cabin service from boarding to arrival.
Hotels and VIP arrivals
Hotel selection, room requests and a briefing before every stay.
Residence to jet to hotel handover
One protocol so nothing is lost between teams.
Experience
Nadine ran Fairmont Gold at Fairmont Amman and the Rotana Rewards Select programme in Abu Dhabi, both built on knowing each guest's preferences before they arrive, and managed reservations at the Four Seasons Hotel Amman.
- Trained at Hotel Institute Montreux and Les Roches
- A career at Four Seasons, Fairmont and St. Regis
- A confidentiality agreement before the first conversation
How it works
Most of the work happens online. This is how an engagement runs from the first call.
A private conversation
A video call with you or your representative about the household, the occasion and the standard you expect.
A remote assessment
A guided video walk-through of the residence or yacht, or a written brief for an occasion.
A written plan
Scope, timeline, deliverables and fees, agreed in writing before any work begins.
The work, online
Training, plans and supplier negotiations run by video, phone and email, with a short written update each week.
Present when it matters
Nadine travels for the day of an occasion or the first week of a new team, as agreed in the plan.
Questions
- What are cabin service standards?
- The written way service runs on board: table settings, service sequences and the guest experience from boarding to arrival. Nadine writes them and coaches flight attendants in five-star service by video. Aviation safety stays with the operator.
- What is a passenger preference profile?
- A record of each regular passenger's food, drinks, seating and routines, used to brief the catering for every flight and shared with the family's homes and hotels.
- What is an in-flight service review?
- Nadine flies as a passenger, reviews the cabin service from boarding to arrival and writes a report for the principal or the flight department.
Other services
- HomesFamily residences
- ApartmentsCity apartments and pieds-à-terre
- EstatesCountry houses and estates
- VillasSeasonal villas by the sea
- ChaletsAlpine chalets for the winter
- YachtsInterior service on board
- ClubsPrivate members' clubs
- EventsWeddings and private occasions
- Family OfficesOne standard across every house
Arrange a private conversation
Tell Nadine a little about the household or the occasion and she will reply personally. Conversations in Arabic or English.