Estates
Running country houses and estates
For country houses and family compounds with grounds, a house manager and several departments. Nadine brings order to who decides, who reports and how the house receives guests.
Services
Estate operations reviewIn person
Reporting lines, decisions and how departments work together.
Staffing and running-cost review
The team the estate needs and what it should cost to run.
Estate manual and procedures
Written standards for the house, the kitchen and the grounds staff.
Inventory and housekeeping systems
Linen, silver, china and glass, counted and cared for.
House manager recruitment
The brief, the search and the interviews.
House-party planning
Room allocation, guest programmes and house rules for guests.
Experience
Nadine managed teams in five-star hotels, where front office, reservations, events and the club floor have to work as one house: as reservations manager at the Four Seasons Hotel Amman, Fairmont Gold Manager with a team of seven at Fairmont Amman, and Director of Event Planning at The St. Regis Amman.
- Trained at Hotel Institute Montreux and Les Roches
- A career at Four Seasons, Fairmont and St. Regis
- A confidentiality agreement before the first conversation
How it works
Most of the work happens online. This is how an engagement runs from the first call.
A private conversation
A video call with you or your representative about the household, the occasion and the standard you expect.
A remote assessment
A guided video walk-through of the residence or yacht, or a written brief for an occasion.
A written plan
Scope, timeline, deliverables and fees, agreed in writing before any work begins.
The work, online
Training, plans and supplier negotiations run by video, phone and email, with a short written update each week.
Present when it matters
Nadine travels for the day of an occasion or the first week of a new team, as agreed in the plan.
Questions
- What does an estate operations review cover?
- Reporting lines, who makes which decisions, and how the house, kitchen and grounds teams work together. Nadine makes the review on a short visit and follows it with written recommendations.
- Can Nadine help recruit a house manager?
- Yes. She writes the brief with the family, runs the search and joins the interviews.
- How should an estate prepare for a house party?
- With a plan for room allocation, a programme for each guest and house rules that staff and guests both know. Nadine plans house parties with the family and briefs the team before guests arrive.
Other services
- HomesFamily residences
- ApartmentsCity apartments and pieds-à-terre
- VillasSeasonal villas by the sea
- ChaletsAlpine chalets for the winter
- YachtsInterior service on board
- JetsPrivate aviation and travel
- ClubsPrivate members' clubs
- EventsWeddings and private occasions
- Family OfficesOne standard across every house
Arrange a private conversation
Tell Nadine a little about the household or the occasion and she will reply personally. Conversations in Arabic or English.