Chalets
Staffing and service for private ski chalets
For private ski chalets used from December to April. Nadine trained in hotel management in Montreux and began her career at the Lausanne Palace.
Services
Winter season plan
Opening, mid-season and closing, set out week by week.
Chalet team recruitment
Chalet manager, host, chef and housekeeper, briefed before the season.
Pre-season training
Video sessions for hosts and housekeepers.
Chalet service standards
Breakfast, après-ski, dinner and turndown.
Guest logistics
Ski passes, instructors, fittings, transfers and restaurant bookings.
Mid-season reviewIn person
A check on service and guest feedback while there is still time to adjust.
Experience
Nadine went to school in Switzerland, trained in hotel management at Hotel Institute Montreux and began her career at the Lausanne Palace, before a career in five-star hotels.
- Trained at Hotel Institute Montreux and Les Roches
- A career at Four Seasons, Fairmont and St. Regis
- A confidentiality agreement before the first conversation
How it works
Most of the work happens online. This is how an engagement runs from the first call.
A private conversation
A video call with you or your representative about the household, the occasion and the standard you expect.
A remote assessment
A guided video walk-through of the residence or yacht, or a written brief for an occasion.
A written plan
Scope, timeline, deliverables and fees, agreed in writing before any work begins.
The work, online
Training, plans and supplier negotiations run by video, phone and email, with a short written update each week.
Present when it matters
Nadine travels for the day of an occasion or the first week of a new team, as agreed in the plan.
Questions
- What does a chalet winter season plan include?
- Opening, mid-season and closing, set out week by week: when the team arrives, when training happens, how guest logistics are handled and when the house is closed at the end of the season.
- Who works in a private chalet team?
- Usually a chalet manager, a host, a chef and a housekeeper. Nadine recruits and briefs them before the season and trains hosts and housekeepers by video.
- Can guest logistics be arranged for the family and their guests?
- Yes: ski passes, instructors, equipment fittings, transfers and restaurant bookings.
Other services
- HomesFamily residences
- ApartmentsCity apartments and pieds-à-terre
- EstatesCountry houses and estates
- VillasSeasonal villas by the sea
- YachtsInterior service on board
- JetsPrivate aviation and travel
- ClubsPrivate members' clubs
- EventsWeddings and private occasions
- Family OfficesOne standard across every house
Arrange a private conversation
Tell Nadine a little about the household or the occasion and she will reply personally. Conversations in Arabic or English.