Apartments
Homecoming and housekeeping for city apartments
For city apartments and branded residences the family uses a few weeks a year. Everything is ready when they land, and nothing has to be explained twice.
Services
Homecoming and departure protocol
Linen, flowers, fridge and temperature set before every arrival, and the apartment closed properly after each stay.
Preference profiles
Each family member's routines and tastes, kept current.
Building and concierge liaison
Clear briefs for the residence team and outside suppliers.
Housekeeping standards
Care of linen, wardrobes and fine finishes between visits.
Supplier panel
Vetted florists, chefs, drivers and cleaners in each city.
Mystery arrivalMystery visit
An unannounced arrival that tests the homecoming protocol end to end, with a written report.
Experience
At the Four Seasons Hotel Amman Nadine rose from the front desk to reservations manager, and at Fairmont Amman she ran Fairmont Gold, the hotel's private floor for its most valued guests. Preparing a room so a returning guest finds it exactly as they like it was the daily work of both.
- Trained at Hotel Institute Montreux and Les Roches
- A career at Four Seasons, Fairmont and St. Regis
- A confidentiality agreement before the first conversation
How it works
Most of the work happens online. This is how an engagement runs from the first call.
A private conversation
A video call with you or your representative about the household, the occasion and the standard you expect.
A remote assessment
A guided video walk-through of the residence or yacht, or a written brief for an occasion.
A written plan
Scope, timeline, deliverables and fees, agreed in writing before any work begins.
The work, online
Training, plans and supplier negotiations run by video, phone and email, with a short written update each week.
Present when it matters
Nadine travels for the day of an occasion or the first week of a new team, as agreed in the plan.
Questions
- How is a city apartment prepared before the family arrives?
- With a written homecoming protocol: linen, flowers, the fridge and the temperature set before every arrival, and the apartment closed properly after each stay. Nadine writes the protocol, briefs the building team and suppliers, and keeps each family member's preference profile current.
- Who looks after the apartment between visits?
- The building's residence team and the family's own suppliers. Nadine gives them clear briefs and housekeeping standards for linen, wardrobes and fine finishes, and puts together a panel of vetted florists, chefs, drivers and cleaners in each city.
- What is a mystery arrival?
- An unannounced arrival that tests the homecoming protocol from start to finish, followed by a written report for the family.
Other services
Arrange a private conversation
Tell Nadine a little about the household or the occasion and she will reply personally. Conversations in Arabic or English.